Why are some items sold out of the U.S?
Since majority of our customers and manufacturers are based in the States we have some of our suppliers who will ship the item directly from the warehouse to save on shipping time and costs
How long does processing take?
Processing can take anywhere from 1 - 3 days before being shipped
How long does shipping take?
Domestic orders average 1 week, sometimes 2 depending on the season but can take anywhere up to 6 weeks in worst case scenarios.
Orders to the U.S.A average 2 weeks but can take up to six weeks in worst case scenarios
All other international orders average 2 - 4 weeks depending on region but can take up to six weeks.
How do you ship items?
We use standard air for Canada post. If you would like to use another method or priority mail please contact us for further costs.
Once the items have been shipped we are no longer responsible for the item if it get's lost or stolen in transit. We keep all receipts and proof of shipment. This policy is to protect us from deceit. We have not ran into problems with shipping. If there were to be a problem we would still like to hear from you and help take the proper steps to resolve the situation as customer service is important to us.
Do you take returns?
Yes we take returns. If you feel the item was no represented properly or flawed. We also do exchanges if we have other sizes or colors in stock. We are not responsible for return and extra shipping costs.